Client case studies

Find out how Xpertise’s learning and development services are supporting some of the UK’s leading organisations

• Accenture – training strategy
• Allianz Cornhill – managed training
• Atos Origin – bespoke programme
• BT – training needs analysis
• Capgemini – blended programme
• Diageo – managed training
• EDS – technology reskilling
• Energis – PRINCE2 training
• Microsoft – technology reskilling
• MSN – training needs analysis
• Virgin Atlantic – managed training

Xpertise follows a structured methodology when working with customers.

This helps us to better understand their needs, identify their requirements, define and recommend solutions, implement those solutions and then measure the results.

1. Discovery Workshop

   1. Discovery workshop
      1. business goals/strategy
      2. current technical infrastructure
      3. IT strategy
      4. team logistics, such as numbers and locations
      5. career structure
      6. perceived issues and goals
2. then

3. Project Definition

   1. identify and agree on:
      1. timescales
      2. budgets
      3. dependencies
      4. risks
      5. project goals
      6. deliverables
4. then

5. Business Analysis

   1. research and measure:
      1. the optimum skills for individuals and teams
      2. the actual skills of individuals and teams
      3. technologies for which insufficient skills exist
      4. differences between business expectations and actual abilities
      5. areas in which the business is at risk because of insufficient skills
      6. areas of vulnerability/weak links
6. or

7. Individual and Team analysis

   1. research and measure:
      1. the optimum skills for individuals and teams
      2. the actual skills of individuals and teams
      3. technologies for which insufficient skills exist
      4. differences between business expectations and actual abilities
      5. areas in which the business is at risk because of insufficient skills
      6. areas of vulnerability/weak links
8. then

9. Feedback and Proposals

   1. deliver:
      1. structured face-to-face presentation of findings and recommendations
      2. optional written report
      3. identification of actions required for technology/IT skills to support the business goals
      4. discussion of options and priorities
      5. identification of next steps
      6. allocation of actions and responsibilities
10. then

11. Strategic Implementations

    1. implement and manage:
       1. a structured framework for learning
       2. IT training programmes
       3. soft skills training programmes
       4. in-house learning centres
       5. implementation of career-management processes
       6. co-ordinate skills/people resources
12. or

13. Tactical and Remedial Actions

    1. implement and manage:
       1. a structured framework for learning
       2. IT training programmes
       3. soft skills training programmes
       4. in-house learning centres
       5. implementation of career-management processes
       6. co-ordinate skills/people resources
14. then

15. Assessment of Results

    1. measure and assess:
       1. improvement in individual skills and team abilities
       2. relevance of skills to the business and IT strategies
       3. success of new processes
       4. results of training programmes
       5. impact on the organisation from new initiatives
       6. benefits of consultancy and learning against investment