On-line training course catalogue

CompTIA A+ Certification: Electives

Type of course: Classroom

Course details

Fee	£1470
Days	5
Course code	COAELE

Course dates

Location	Nov	Dec	Jan	Feb	Mar	Apr
Altrincham Manchester	|-	|-	|-	|16	|-	|-
Hinckley East Midlands	|-	|-	|-	|-	|2	|-
London King William Street	|-	|-	|-	|2	|-	|-
Washington Tyne and Wear	|-	|-	|5	|-	|30	|-

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Overview

This five-day practical “hands-on” course will teach support newcomers the essentials of installing and troubleshooting all types of PC hardware.

The course consists of two volumes, with a study volume, containing indexed notes and review questions, and a companion volume, containing exam objectives mapping, exam information, practical labs, answers to review questions, and a comprehensive glossary.

This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.

Prerequisites

Students should have successfully completed the “CompTIA A+ Essentials Support Skills” course or have previous experience of PC support. Specifically, it is recommended that students have the following skills and knowledge before starting this course:

• Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
• Install and configure basic peripheral devices
• Identify types and characteristics of portable computers
• Install and configure Microsoft Windows 2000 and Microsoft Windows XP
• Perform basic PC maintenance and troubleshooting
• Understand fundamental principles of securing IT systems and working safely
• Communicate effectively with customers
• Install and configure print and imaging devices
• Understand fundamental principles of implementing LANs and internet access

Leads to the examinations (delegates choose required elective)

• 220-602 – CompTIA A+ IT Technician

• 220-603 – CompTIA A+ Remote Support Technician

• 220-604 – CompTIA A+ Depot Technician

Leads to certification

• CompTIA A+ new modular certifications

Delegates will learn how to

• Describe PC support industry job roles
• Manage Windows using command line tools and edit the Registry
• Use Remote Tools to deploy, maintain, optimise, and troubleshoot systems
• Use tools to recover or restore a damaged installation
• Configure and troubleshoot local network and wireless connections
• Configure and manage users, groups, and shared resources
• Configure and secure internet connections and web browser software
• Perform preventative maintenance using approved tools and products
• Assemble, disassemble, and upgrade PC and notebook components
• Configure and update BIOS/CMOS
• Troubleshoot, optimise, and upgrade hardware
• Troubleshoot and maintain printers and scanners

Course Outline

Module 1: PC Support Industry

• PC Support Industry IT Technicians ? Remote Support ? Depot Technicians ? Problem Management ? Quality Assurance

Module 2: Configuring and Troubleshooting the OS

• Using the Command Prompt Command Prompt and Text Editors ? Navigating Directories at the Command Prompt ? File Management using a Command Prompt
• System Management Tools Options for Deploying Windows ? Microsoft Management Console ? Windows Optimisation Tools ? Remote Utilities ? Windows Registry
• System Recovery Windows Troubleshooting ? System Restore ? Emergency Repair ? Data Backup

Module 3: Network Support

• Connectivity and Client Options TCP/IP ? Configuring Network Properties ? Configuring Wireless Connections ? Configuring Client Options
• Sharing Resources Local and Domain User Accounts ? Creating User Accounts ? Planning and Implementing Groups ? Setting Share Permissions ? NTFS Folder and File Permissions ? Encrypting Files and Folders ? Auditing
• Internet Standards and Applications Overview of the Internet ? Development of the Internet ? Internet Services ? The World Wide Web ? Electronic Mail (Email) ? Newsgroups (Usenet) ? File Transfer Protocol (FTP) ? Telnet ? Instant Messaging ? Virtual Private Networks ? Domain Names ? Uniform Resource Indicator ? Internet Email Addresses
• Configuring Internet Access Accessing the Internet ? Web Browser Security
• Network Maintenance and Troubleshooting Troubleshooting Networks ? Testing TCP/IP

Module 4: PC Maintenance and Troubleshooting

• PC Maintenance Electrical Circuits ? Maintenance Toolkit ? Hazards ? Preventative Maintenance ? Maintaining Display Devices ? Maintaining Disk and Tape Drives ? Cleaning Inside the Case ? Power Problems
• Installing and Removing Hardware Disassembling a PC ? Removing Peripheral Devices ? Removing Storage Devices ? Reassembling the PC ? Adding and Removing Notebook Devices
• BIOS, CMOS, and System Resources BIOS and CMOS ? BIOS/CMOS Setup Programs ? System Resources ? Plug-and-Play
• Troubleshooting and Optimisation Diagnostic Hardware and Software ? Troubleshooting, Upgrading, and Optimising Hardware
• Maintaining Printers and Scanners Dot Matrix Printers ? Inkjet Printers ? Laser Printers ? Other Printer Types ? Scanners ? Installing, Maintaining, and Upgrading Printers and Scanners ? Printer Troubleshooting ? Configuring and Troubleshooting Scanners

Related Certifications

This course forms part of the following certification track(s):

• CompTIA A+ new modular certifications