On-line training course catalogue
Value Oriented Telesales Techniques
Type of course: Classroom
| Fee | Price on application |
|---|---|
| Days | 1 |
| Course code | STVOTT |
We currently do not have public dates scheduled for this course.
If you have a requirement for this course, please contact us for the latest course information.
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Overview
This course is designed for sales advisors who make calls selling products and services to clients where outbound calls made are a mixture of new prospects and renewals.
This one day programme will guide participants through the four key areas of desk based sales; opening the call effectively, holding interest, recognising buying signals and closing the sale. Participants of the programme will supplement their existing sales skills sets with additional tools and techniques to help them maximise their number of sales opportunities.
This workshop will be high impact and energetic. It will be very interactive, utilising a variety of training methods and techniques. Role play will be used to reinforce the learning.
Who will benefit?
Desk based sales people who wish to enhance their existing skills and learn new techniques to maximise their success in the workplace.
By the end of the course you will be able to
- describe the psychology of a sale
- recognise what motivates you to get that sale
- consider your opening pitch and how to build a value sale instantly
- describe techniques for getting past the ‘gate keeper’
- use advanced rapport building techniques to build rapport rapidly on each call
- sell the benefits of the product, remaining adaptable and actively listening for opportunities
- review advanced questioning techniques to maintain interest throughout the call
- be able to solve problems and handle objections to progress the sales conversation
- close the sale by recognising buying signs and guiding the customer through the sale
- explain how to confirm back the agreed details and close the call professionally
- overcome negative feelings associated with repeated rejection
- develop a personal action plan to apply in the workplace
Related courses that you would benefit from
- Advanced Sales Techniques using NLP
- Assertiveness Skills
- Communicating Effectively
- Image for Impact
- Influencing Skills
- Making an Impact at Meetings
- Presentation Skills for Successful Selling
- Selling ‘Value’ to Drive Success
Link to this page: http://www.xpertise.co.uk/STVOTT
Xpertise – Value Oriented Telesales Techniques training courses
Xpertise provides Value Oriented Telesales Techniques training courses from 7 UK locations: in Altrincham Manchester, Hinckley East Midlands, Leeds Yorkshire, London King William Street, Maidenhead Berkshire, Malmesbury Wiltshire and Washington Tyne & Wear – and at 44 partner locations nationwide.
Xpertise Training reserves the right to improve the specification and format of its courses for the benefit of its customers without notice to the customer.