On-line training course catalogue
Successful Call Centre Selling
Type of course: Classroom
| Fee | Price on application |
|---|---|
| Days | 2 |
| Course code | STSCCS |
We currently do not have public dates scheduled for this course.
If you have a requirement for this course, please contact us for the latest course information.
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Overview
This two-day course is designed for teams working within a demanding telesales or call centre environment. The ability to deliver a service that will ‘delight your customers every time’, whilst ensuring the sale is closed, will help to give your company a vital competitive edge.
However if the image of the organisation is to be enhanced then individuals will have to meet the challenge of providing the best customer service available; and that usually requires improvements to the service customers presently receive.
This course is designed to give attendees the opportunity to learn new techniques for up and on selling further services and products when clients call into the organisation.
The course will be very practical and will include assessments of role plays.
Who will benefit?
Anyone who wishes to up sell their products or services from inbound calls.
By the end of the course you will be able to
- have explored the importance of customer care and identified the key skills required to deliver exceptional customer service
- build rapport to ensure the customer feels valued enabling you to identify what the customer wants to purchase resulting in repeat business
- be able to use effective questioning and listening techniques to clarify customer requirements and expectations
- up sell and persuade on the telephone involving the use of data available e.g. last call notes and customer history
- sell the benefits of the offer, remaining adaptable and actively listening for opportunities to cross sell
- close the sale by recognising buying signs and guiding the customer through the sale
- recognise the importance of positive language in your conversations with customers
- be able to solve problems and handle objections
Related courses that you would benefit from
- Advanced Sales Techniques using NLP
- Assertiveness Skills
- Communicating Effectively
- Dealing with Challenging Customers
- Gaining Appointments by Telephone
- Image for Impact
- Influencing Skills
Link to this page: http://www.xpertise.co.uk/STSCCS
Xpertise – Successful Call Centre Selling training courses
Xpertise provides Successful Call Centre Selling training courses from 7 UK locations: in Altrincham Manchester, Hinckley East Midlands, Leeds Yorkshire, London King William Street, Maidenhead Berkshire, Malmesbury Wiltshire and Washington Tyne & Wear – and at 44 partner locations nationwide.
Xpertise Training reserves the right to improve the specification and format of its courses for the benefit of its customers without notice to the customer.