On-line training course catalogue
Working in Partnership with your Manager
Type of course: Classroom
| Fee | £700 |
|---|---|
| Days | 2 |
| Course code | PDWEM |
| Location | Aug | Sep | Oct | Nov | Dec | Jan |
|---|---|---|---|---|---|---|
| Leeds Yorkshire | |- | |- | |- | |- | |8 | |- |
Booking: click a course date | View location: click location name | Print this page | Download as Word document |
Overview
Over the past years, the working relationship between executive secretaries and their managers has changed dramatically. What used to be a ‘working for’ concept has changed to a ‘working with’ proposition.
No longer are secretaries seen as errand runners or typists. They are now reliable and essential partners to their boss.
This new role calls for flexibility and a broad portfolio of skills, including problem solving and the ability to communicate at many levels, with tact and diplomacy.
This course is designed to develop those skills essential to making the partnership concept into a reality. It will be the first step towards achieving the partnership ensuring growth and rewards for you and your manager.
Office administrators, Secretaries and PAs who wish to develop their skills to make a successful partnership with their manager(s) will benefit from attending this course.
Delegates will learn how to
- recognise the changing role of the secretary
- explain the business partnership concept
- analyse your manager’s work style
- review your current responsibilities and consider the responsibilities your manager could empower you to do
- determine future goals and objectives
- identify interpersonal skills that promote success using effective non-verbal and verbal communication
- develop a strategy to persuade and influence your manager
- apply the seven-step process for problem-solving and decision-making
- demonstrate assertiveness skills with confidence
- present yourself professionally, using effective non-verbal and verbal communication
- state why conflict happens and be able to deal with it effectively
- give and receive constructive criticism
- describe the importance of recognising and maintaining your professional image
Outline
- Establish personal objectives for the course
- Understanding the business partnership concept
- The partnership model
- Initiating the transition
- Analysing your manager’s work style
- How do you come across to others?
- Elements of communication and communication models
- Assertiveness skills and setting assertive goals
- Saying ‘no’ without feeling guilty
- Presenting the partnership idea to your manager
- Clarifying job responsibilities
- The empowerment process and what you could be empowered to do
- Determining future goals and objectives
- A review of your questioning and listening skills
- Persuading and influencing your manager
- Maintaining your professional image
- Giving and receiving criticism
- Managing conflict with your manager.
- Completion of a personal action plan.
Related courses
- Assertiveness skills
- Communicating effectively
- Concise minute taking
- Essential skills for an office professional
- Organising work and time
- Problem-solving and decision-making
- Successful business presentations
Link to this page: http://www.xpertise.co.uk/PDWEM
Xpertise – Working in Partnership with your Manager training courses
Xpertise provides Working in Partnership with your Manager training courses from 7 UK locations: in Altrincham Manchester, Hinckley East Midlands, Leeds Yorkshire, London King William Street, Maidenhead Berkshire, Malmesbury Wiltshire and Washington Tyne & Wear – and at 44 partner locations nationwide.
Xpertise Training reserves the right to improve the specification and format of its courses for the benefit of its customers without notice to the customer.