On-line training course catalogue
Effective Vendor Relationships
Type of course: Classroom
| Fee | £350 |
|---|---|
| Days | 1 |
| Course code | PDEVR |
We currently do not have public dates scheduled for this course.
If you have a requirement for this course, please contact us for the latest course information.
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Overview
How good is the relationship you have with your vendors? Do you always receive services to the same high standards as those you provide to your customers and clients, or is a poor working relationship undermining the organisation’s ability to perform its key role?
This workshop is designed to help you build and maintain an effective client/vendor relationship, with a clear focus on continually improving standards in vendor service delivery in ways that are acceptable to both parties.
Anyone who has responsibility for ensuring professional, productive relationships with partners and vendors would benefit from attending this course.
Delegates will learn how to
- demonstrate good vendor relationship behaviour
- select the five vendor relationship behaviours that if improved will have the greatest impact on the service you receive
- apply the criteria used for evaluating and selecting a vendor to anticipate potential problems
- explain the relationship between agreed deliverables, quality measures, and vendor behaviour
- monitor, manage and review the client/vendor relationship
- recognise what motivates your vendor and use this knowledge to create win-win outcomes
- use appropriate strategies for resolving conflict between you and your vendor
- demonstrate assertive behaviours and identify opportunities for using them
Outline
- Establish personal objectives for the course
- What is your organisation’s culture?
- The current client-vendor relationship
- Benefits of working effectively with your vendor
- Experiential learning activity
- The client-vendor matrix
- Client-vendor relationship competencies
- The attitude-behaviour cycle
- Building rapport and communication models
- Questioning and listening skills.
- Objectives setting
- Control mechanisms
- Manipulation and defensiveness
- Influencing strategies
- Dealing with conflict
- Assessing your methods of dealing with conflict and using appropriate modes
- Completion of a personal action plan
Course Outline
- Assertiveness skills
- Business writing for results
- Chairing meetings
- Communicating effectively
- Conflict resolution
- Facilitation skills
- Problem-solving and decision-making
Link to this page: http://www.xpertise.co.uk/PDEVR
Xpertise – Effective Vendor Relationships training courses
Xpertise provides Effective Vendor Relationships training courses from 7 UK locations: in Altrincham Manchester, Hinckley East Midlands, Leeds Yorkshire, London King William Street, Maidenhead Berkshire, Malmesbury Wiltshire and Washington Tyne & Wear – and at 44 partner locations nationwide.
Xpertise Training reserves the right to improve the specification and format of its courses for the benefit of its customers without notice to the customer.