On-line training course catalogue
Conflict Resolution
Type of course: Classroom
| Fee | £350 |
|---|---|
| Days | 1 |
| Course code | PDCR |
| Location | Aug | Sep | Oct | Nov | Dec | Jan |
|---|---|---|---|---|---|---|
| Altrincham Manchester | |- | |- | |15 | |- | |10 | |- |
| Leeds Yorkshire | |- | |- | |1 | |- | |3 | |- |
| London King William Street | |- | |- | |- | |5 | |- | |- |
| Malmesbury Wiltshire | |- | |- | |- | |- | |- | |16 |
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Overview
Conflict can have a huge effect on productivity, morale, teamwork and ultimately meeting business objectives if not managed.
This course is designed to help provide the necessary insights and relevant skills that can be applied whenever conflict does arise. It will also explore conflict as a healthy option, to produce positive change, which may lead to unity and promote stronger working relationships.
Anyone who has to deal with situations where there is a difference in personalities, values or standards that may lead to confrontation would benefit from attending this course.
Delegates will learn how to
- recognise the root causes of all forms of conflict
- define the characteristics of conflict in general
- identify your preferred style for dealing with conflict
- describe the importance of interpersonal behaviours when dealing with conflict
- select the most appropriate tactic for dealing with conflict
- recognise how different types of behaviour can impact on conflict situations
- identify the four stages in facilitating confrontation and reconciliation
Course outline
- Establish personal objectives for the course
- Your experiences of conflict situations
- Features and descriptors associated with conflict
- Characteristics of conflict
- The conflict mode instrument inventory
- Five methods of managing conflict
- Conflict and non-verbal communication
- Questioning techniques
- Listening skills that are important when dealing with conflict
- Barriers to effective listening
- Healthy and unhealthy conflict
- Assertiveness skills
- Transactional analysis – the ego-state model
- Facilitating confrontation and reconciliation
- A conflict resolution case study
- Completion of a personal action plan
Related courses
Link to this page: http://www.xpertise.co.uk/PDCR
Xpertise – Conflict Resolution training courses
Xpertise provides Conflict Resolution training courses from 7 UK locations: in Altrincham Manchester, Hinckley East Midlands, Leeds Yorkshire, London King William Street, Maidenhead Berkshire, Malmesbury Wiltshire and Washington Tyne & Wear – and at 44 partner locations nationwide.
Xpertise Training reserves the right to improve the specification and format of its courses for the benefit of its customers without notice to the customer.