On-line training course catalogue
Communicating Effectively
Type of course: Classroom
| Fee | £700 |
|---|---|
| Days | 2 |
| Course code | PDCE |
| Location | Aug | Sep | Oct | Nov | Dec | Jan |
|---|---|---|---|---|---|---|
| Leeds Yorkshire | |- | |- | |- | |26 | |- | |- |
| London King William Street | |- | |15 | |- | |3 | |- | |- |
| Malmesbury Wiltshire | |- | |- | |13 | |- | |- | |- |
Booking: click a course date | View location: click location name | Print this page | Download as Word document |
Overview
The ability to communicate effectively is a key skill. Organisations depend upon people being able to get their message across clearly.
This course is designed to help participants to establish and maintain co-operative workplace relationships and to develop communication skills that will lead to positive results when dealing with customers and colleagues.
Anyone who wants to improve their confidence when building relationships with others; face to face, in meetings or on the telephone would benefit from attending this course.
Delegates will learn how to
- define what effective communication is
- demonstrate listening and questioning skills effectively
- identify how your inner thinking affects the way you communicate
- state the relevance of non-verbal communication
- recognise the impact of your communication style on others using recognised models
- describe the importance of assertiveness and its impact on communication
Course Outline
- Establish personal objectives for the course
- What happens when a conversation goes wrong?
- What is your definition of effective communication?
- What are the pre-requisites for effective communication?
- What type of communicator are you and what does that mean?
- Non-verbal communication – the impact of body language
- Communication and your thought process
- The relationship of thoughts, feelings and behaviours
- Handling negative feelings and the intervention process
- Improved questioning and listening skills
- The rapport triangle
- Transactional analysis
- The fundamentals of assertiveness
- An assertiveness model
- Making your case – behaviour styles
- Completion of a personal action plan
Related courses
- Achieving higher self-esteem
- Assertiveness skills
- Business writing for results
- Essential skills for the office professional
- Image for impact
- Influencing skills
Link to this page: http://www.xpertise.co.uk/PDCE
Xpertise – Communicating Effectively training courses
Xpertise provides Communicating Effectively training courses from 7 UK locations: in Altrincham Manchester, Hinckley East Midlands, Leeds Yorkshire, London King William Street, Maidenhead Berkshire, Malmesbury Wiltshire and Washington Tyne & Wear – and at 44 partner locations nationwide.
Xpertise Training reserves the right to improve the specification and format of its courses for the benefit of its customers without notice to the customer.