On-line training course catalogue
Assertiveness Skills
Type of course: Classroom
| Fee | £700 |
|---|---|
| Days | 2 |
| Course code | PDCAS |
| Location | Sep | Oct | Nov | Dec | Jan | Feb |
|---|---|---|---|---|---|---|
| Altrincham Manchester | |- | |- | |6 | |- | |- | |19 |
| Leeds Yorkshire | |- | |9 | |- | |- | |- | |- |
| London King William Street | |- | |- | |10 | |- | |8 | |- |
| Malmesbury Wiltshire | |- | |14 | |- | |- | |- | |26 |
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Overview
Although behaving assertively may not ensure that you get the results you want – the politest requests may be declined by some people – it is a fact that when you communicate your needs honestly, openly and directly, you will give both yourself and the other party the opportunity to achieve the result you both desire. This principle applies whether you are returning goods to a supplier, negotiating a deal with a customer, or simply having a discussion at a meeting.
This course is designed to give participants a greater understanding of assertive behaviour, and to encourage enhanced performance in the workplace by building self-confidence and developing appropriate skills and techniques.
Anyone who wants to improve their overall effectiveness by behaving in a more confident manner, or anyone who has concerns about behaving appropriately when pressed by others would benefit from attending this course.
Delegates will learn how to
- identify the definition of assertiveness
- explore the differences between submissive, aggressive and assertive behaviour
- explain the importance of asserting your rights without infringing those of others
- recognise the importance of assertive verbal and non-verbal behaviour
- list the different styles of assertion and their uses
- demonstrate the use of skills and techniques that will give you the best chance of achieving your objectives
- practise making requests and saying ‘no’ without feeling guilty
Outline
- Establish personal objectives for the course
- What is assertiveness?
- The fundamentals of behaving assertively
- The alternatives to assertive behaviour – submissive and aggressive behaviour
- How assertive are you?
- Experiences of assertive, aggressive and submissive behaviour
- Rights and responsibilities
- Verbal and non-verbal behaviour
- Styles of assertion
- Assertiveness techniques
- Building blocks of confidence – what are your achievements?
- An assertiveness model
- Handling negative feelings
- The relationship between thoughts, feelings and behaviours
- Why we say ‘yes’ when we should say ‘no’
- A three step process for saying ‘no’
- Giving and receiving criticism and praise
- Ten ground rules for assertive behaviour and effective communication.
- Completion of a personal action plan.
Related courses
- Achieving higher self-esteem
- Communicating effectively
- Image for impact
- Conflict resolution
- Influencing skills
- Managing stress in the workplace
Link to this page: http://www.xpertise.co.uk/PDCAS
Xpertise – Assertiveness Skills training courses
Xpertise provides Assertiveness Skills training courses from 6 UK locations: in Altrincham Manchester, Hinckley East Midlands, Leeds Yorkshire, London King William Street, Maidenhead Berkshire and Malmesbury Wiltshire – and at 43 partner locations nationwide.
Xpertise Training reserves the right to improve the specification and format of its courses for the benefit of its customers without notice to the customer.