On-line training course catalogue
Counselling Skills for Managers
Type of course: Classroom
| Fee | £800 |
|---|---|
| Days | 2 |
| Course code | PDCSM |
We currently do not have public dates scheduled for this course.
If you have a requirement for this course, please contact us for the latest course information.
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Overview
In today’s competitive environment most organisations have to make changes which affect the workforce. Sometimes changing work practices result in higher stress levels, lower morale, insecurity and a reduction in commitment and motivation. Appropriately applied counselling skills can assist staff to improve their performance and reduce absenteeism or staff turnover.
Managers and supervisors who need to be equipped with foundation counselling skills and to raise their awareness of the organisational benefits of helping staff to resolve their problems will benefit from attending this course.
Prerequisites
A minumum of 2 years experience of leading a team.
Delegates will learn how to
- define and identify counselling skills
- identify when it is appropriate to use counselling skills
- learn how to use foundation counselling skills
- recognise the personal dilemmas managers may face when called upon to counsel colleagues
- identify when it is appropriate to refer staff to professional organisations
- define the term ‘supervisor’ and state its importance to the manager acting as counsel
Outline
- Establish personal objectives for the course
- What happens in a counselling interview?
- What are the benefits of the counselling approach?
- The skills and behaviours of an effective counsellor
- Situations in which counselling is appropriate
- Recognising signs of stress
- Three stages to follow when counselling as a manager
- Creating communications
- The importance of body language
- Helping your staff: relating and understanding
- Barriers to effective communication
- Listening actively
- Assertiveness and counselling
- The impact of working styles
- The transactional analysis model
- Counselling scenarios and rehearsals
- Completion of a personal action plan.
Related courses
- Assertiveness skills
- Coaching for improved performance
- Influencing skills
- Mentoring skills
- Motivate your team to achieve work at its best
Link to this page: http://www.xpertise.co.uk/PDCSM
Xpertise – Counselling Skills for Managers training courses
Xpertise provides Counselling Skills for Managers training courses from 7 UK locations: in Altrincham Manchester, Hinckley East Midlands, Leeds Yorkshire, London King William Street, Maidenhead Berkshire, Malmesbury Wiltshire and Washington Tyne & Wear – and at 44 partner locations nationwide.
Xpertise Training reserves the right to improve the specification and format of its courses for the benefit of its customers without notice to the customer.