On-line training course catalogue

Soft Skills for IT Managers – an intensive development programme

Type of course: Classroom

Course details

Fee	£430 for 2 days training - See pricing structure
Days	Up to 12 days training
Course code	PDSSITM

We currently do not have public dates scheduled for this course.
If you have a requirement for this course, please contact us for the latest course information.

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Overview

This module driven intensive development programmes is Xpertise’s recommended training path to help organisations improve the Soft Skills of IT Managers. It consists of a choice of 6 two-day modules which can be combined to provide exactly the right skills needed for IT managers to fulfill their roles more effectively

Transform the business skills of your IT Managers with this intensive development programme.

By purchasing individual modules, you will be able to select dates from our public schedule whilst benefiting from a special discount. If you choose to book two or more of these recommended modules along with the core recommended modules, you can qualify for bigger discounts. Please note these discounts are not applicable with any other offer or discount structure.

• 4 days booked qualifies for 20% discount
• 5 or more days booked qualifies for 25% discount

Soft Skills for IT Managers – Recommended Modules

Module 1 – Facilitation Skills

On this module you will learn how to:

• define what facilitate and facilitation mean
• identify the skills and competencies required when facilitating
• demonstrate the six step process in planning a facilitation session
• select the appropriate facilitation method
• choose from a range of intervention’s
• establish rapport quickly and effectively whilst recognising the importance of interpersonal skills
• state the importance of receiving feedback and the willingness to disclosure
• manage the barriers to problem solving
• gain commitment through decision making and consensus
• manage conflict constructively

Module 2 – Internal Consultancy Skills

On this module you will learn how to:

• recognise the stages in the consultancy cycle
• use the consultancy cycle as a framework for using key consultancy tools and techniques
• identify your own consulting style and develop a flexible approach to consulting
• identify and manage the political stakeholder system to maximise the success of the project
• state the ethics around consulting
• review the different types of change and their impact on the way people work
• identify people’s responses to change and understand why people often resist change
• help people work constructively through change
• manage conflict to achieve an appropriate outcome for all sides
• identify manipulative and non-manipulative influencing behaviours
• review how they influence and are influenced by others, and be able to use a range of negotiating skills and behaviours
• state the importance of creating a shared vision for the future and develop the skills to build the vision
• control the project through informed decision making and action

Module 3 – The Manager’s Role in Customer Service Excellence

On this module you will learn how to:

• identify your internal and external customers
• explain your role in the provision of customer service
• clarify customer requirements and expectations
• identify the resources required to ensure staff can fulfil their responsibilities
• support your teams so they provide consistent excellent service
• set personal and corporate customer service goals
• contribute effectively to corporate customer service strategies
• be an effective customer advocate

Module 4 – Managing People in a Project Environment

On this module you will learn how to:

• understand the Project Manager’s role
• identify leadership styles in the project environment
• build a project team
• manage individuals in projects
• motivate to achieve project success
• build persuasive and influential communication skills
• handle difficult situations
• manage stress in yourself and others

Module 5 – Report Writing for IT Professionals

On this module you will learn how to:

• identify your barriers and strengths when writing technical report s
• explain the advantages of a systematic approach to writing technical reports
• review the use of appropriate grammar, punctuation and plain English
• recognise the necessity of avoiding the use of too many words, clichés and jargon
• effectively plan a report with the appropriate level of detail required
• research and prepare your report content in accordance with the exact needs of the reader
• structure the report to ensure maximum impact and readability
• recognise the reader’s preferred style and match the words to their style
• assess the appropriateness of using visuals to enhance your message
• critically review your own work

Module 6 – Train the IT Trainer

On this module you will learn how to:

• describe a systematic approach to the identification and analysis of training needs
• consider how effectively users are utilising their PC products
• identify your role in the training process
• set clear learning objectives for yourself and the trainees
• develop and implement a successful lesson plan
• describe the learning cycle
• demonstrate how adults learn
• design walkthroughs and exercises for trainees
• identify what makes up the ideal training environment