On-line training course catalogue

Graduate Development for High Performers

Type of course: Classroom

Course details

Fee	Please call
Days	5
Course code	GDFHP

We currently do not have public dates scheduled for this course.
If you have a requirement for this course, please contact us for the latest course information.

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This course is run on a one company basis, please call us for latest prices and availability.

Overview

Training and developing your graduates is a major investment. Get it right and you have the leaders of tomorrow. Get it wrong and you may live with the consequences for years to come. Graduate recruits need to find the commitment and focus that matures into engagement and loyalty. This programme will help them to develop the interpersonal skills and emotional capacity to cope with the rigours of corporate life and the move from student to valued team member.

This programme is residential and attendees will be expected to complete work during the evenings to maximize the learning.

It will help graduates establish themselves in your organisation by enhancing self awareness and building confidence, focusing on the importance of communication (face to face, over the telephone and written), customer service and time management as core deliverables.

This will be a highly participative programme. It is designed to develop skills and build confidence, via trainer input, help and guidance, personal assessment with recognized questionnaires, videoing role plays and interactive sessions.

Accelerated learning techniques will be used throughout the course to train and reinforce key learning points.

After completion of the core module, graduates can opt to attend additional modules from the Xpertise public programme schedule depending on the area of business they are working in.

These optional modules are detailed at the bottom of this graduate programme description.

Course Outline

Launch event – communicating for impact

By the end of this module you will be able to:

• discuss the changes you think you will experience moving into your new career
• describe the factors that will drive your personal and business success
• evaluate your values, beliefs and motives and how they affect workplace behaviour
• name your personal strengths and how they impact on others
• receive feedback on skills and behaviours throughout the programme
• define what effective communication is
• demonstrate effective listening and questioning skills
• identify how your inner thinking affects the way you communicate
• state the relevance of non-verbal communication
• recognise the impact of your communication style on others using recognised models
• describe the importance of assertiveness and its impact on communication
• identify the definition of assertiveness
• explore the differences between submissive, aggressive and assertive behaviour
• explain the importance of asserting your rights without infringing those of others
• understand the pre-work work to be completed in preparation for module 2

Module 2 – business writing for success

By the end of the module you will be able to:

• recognise and use the four block structure for a business correspondence
• identify the effectiveness of using powerful words and phrases
• demonstrate the importance of grammar, punctuation and spelling
• apply appropriate e-mail etiquette
• state the importance of using plain English
• explain the differences between active and passive sentence construction
• recognise how clichés and redundant expressions can have a negative impact on correspondence
• prepare business correspondence using the techniques covered
• understand the pre-work work to be completed in preparation for module 3

Module 3 – delivering customer service excellence

By the end of the module you will be able to:

• identify who your customers are
• identify what makes customer care count and set personal customer care goals
• obtain from customers a clear understanding of their expectations
• solve problems on behalf of your customers and know how to handle complaints effectively
• demonstrate the importance of taking responsibility to achieve customer satisfaction
• state your preferred working style and how that may clash with the styles of others
• understand the pre-work work to be completed in preparation for module 4

Module 4 – organising work and time

By the end of the module you will be able to:

• define the 10 principles of time management
• identify your key time management issues and how they relate to your key work objectives
• implement goal-setting techniques
• identify how to control procrastination
• apply the Pareto principle to your energy cycle
• develop strategies for preventing and controlling interruptions to your plans
• apply time management tools and techniques to the roles and tasks you undertake
• recognise how delegation can assist in management of your time
• create and present a personal action plan for implementation in the work place

Optional modules

After completion of this core module, graduates can opt to attend additional modules from the Xpertise public programme schedule depending on the area of business they are working in.

• Assertiveness Skills
• Concise Minute-Taking
• Conflict Resolution
• Customer Care via E-mail
• Effective Vendor Relationships
• Facilitation Skills
• Image for Impact
• Influencing Skills
• Making an Impact at Meetings
• Problem Solving and Decision Making
• Report Writing for Business
• Successful Business Presentations

Please contact us to discuss you Graduate Development requirements

• softskills@xpertise.co.uk
• 0845 055 9515