On-line training course catalogue
Customer Service Excellence Seminar
Type of course: Classroom
| Fee | Please call |
|---|---|
| Days | ½ |
| Course code | PDSEMCSE |
| Location | Oct | Nov | Dec | Jan | Feb | Mar |
|---|---|---|---|---|---|---|
| Altrincham Merlin Court | |29 | |- | |- | |- | |- | |- |
Booking: click a course date | View location: click location name | Print this page | Download as Word document |
Overview
“Customer service is the primary value-added function in every business.” Bill Gates, Microsoft.
In a year as challenging as 2009 promises to be, customer service will be the key business battleground. Not just a smile and “have a nice day” gloss, great customer service is about continually exceeding expectations and creating memorable customer experiences. From the smallest to the largest organisation keeping your customers happy is the easiest, cheapest and most effective way of increasing the success of your business, whatever the economic climate.
Improving customer service means a change in the way organisations think, work and communicate – not within one department, but across them all. It is a complex and all pervasive process but one which we at Xpertise address with our clients every day. So if you would like to discover the strategies and techniques a range of high profile UK organisations have used to build truly excellent customer service, then please register for one of our FREE Customer Service Excellence Seminars.
Seminar outline
- Registration
- Introduction and overview
- The Managers Role in Customer Service Excellence
- Maximising Customer Satisfaction in a Technical Environment
- Customer Care via E-mail
- Break
- Dealing with Challenging Customers
- Questions and Close
And always remember – Being on par in terms of price and quality only gets you into the game. Service wins the game.
Link to this page: http://www.xpertise.co.uk/PDSEMCSE
Xpertise – Customer Service Excellence Seminar training courses
Xpertise provides Customer Service Excellence Seminar training courses from 22 UK locations: in Aberdeen Scotland, Altrincham Manchester, Birmingham West Midlands, Bristol South West, Edinburgh Scotland, Glasgow Scotland, Hinckley East Midlands, Leeds Yorkshire, Leeds Yorkshire (Ring Road), London King William Street, London Middlesex Street, London Rosebery Avenue, London Tabernacle Street, Maidenhead Berkshire, Malmesbury Wiltshire, Manchester (Exchange Quay), Milton Keynes Buckinghamshire, Newcastle Tyne and Wear, Reading Berkshire, Stockport Manchester, Swindon Wiltshire and Washington Tyne and Wear – and at 44 partner locations nationwide.
Xpertise Training reserves the right to improve the specification and format of its courses for the benefit of its customers without notice to the customer.