On-line training course catalogue
Customer Service
| Course title | code | days | fee |
|---|---|---|---|
| Client Focussed Reception | PDCFR | 1 | £350 |
| Customer Care over the Telephone | PDCCOT | 1 | £350 |
| Customer Care via E-mail | PDCCE | 1 | £350 |
| Customer Service Excellence Seminar | PDSEMCSE | ½ | Please call |
| Dealing with Challenging Customers | PDDCC | 1 | £350 |
| Delivering Customer Service Excellence | PDDCSE | 1 | £350 |
| Internal Customer Service Excellence | PDICSE | 1 | £350 |
| Maximising Customer Satisfaction in a Technical Environment | PDCMCS | 2 | £700 |
| Service Desk Professional | PDSDP | 2 | £800 |
| The Manager’s Role in Customer Service Excellence | PDMRCSE | 2 | £800 |
| The Power of Customer Service – an intensive development programme | PDPCS | 3 | £1050 less package discount of 17.5% = £866 |
Xpertise – Customer Service training courses
Xpertise provides Customer Service training courses from 7 UK locations: in Altrincham Manchester, Hinckley East Midlands, Leeds Yorkshire, London King William Street, Maidenhead Berkshire, Malmesbury Wiltshire and Washington Tyne & Wear – and at 43 partner locations nationwide.
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