A proactive approach to IT training quality

Setting standards for quality and value

If you’re not happy with our services or how we handle a complaint, then we want to know – so that we can put things right.If you’re not satisfied with our training, we’ll work hard, quickly, to put things right. We’ll listen to, and understand, your individual complaint – and do our best to address any issues which you raise. We always view complaints as important and deal with them positively – since they give us the opportunity to understand how we can further improve our service.

The Xpertise quality promise

Xpertise’s outstanding quality gives us the confidence to offer our quality promise. If you’re unsatisfied with your training, please speak to your account manager – who will provide a fast solution, which may include one, or more, of the following:

• You can resit the same course, free of charge (using the original course materials).
• We’ll provide a free examination voucher.
• We’ll pay your travel costs.

As part of our quality-control process, our managing director, Ian Johnson, is automatically made aware of all complaints.

The Xpertise investment-protection promise

Training is an important investment, and we want to make sure that you get the most from that investment. So, if an employee leaves within three months of attending an Xpertise training course, we will:

• offer the same course, to that person’s replacement, within six months of the original course date – free of charge*
• offer a different, but related, course, to that person’s replacement, within six months of the original course date – for 50% off the retail price*

*Using those manuals which were originally provided on the first course; does not include the cost of any associated examinations.