On-line training course catalogue
ISEB Foundation Certificate in Service Management
| Fee | £895 |
|---|---|
| Days | 3 |
| Examinations | 1 |
| Fee Includes | Course and examination fees |
Description
Wherever there is a customer and a provider, there is a need for service management. With an IT-related service, the Information Technology Infrastructure Library (ITIL) provides a best practice guide to delivering IT services – IT service management. With current pressures on IT budgets and staffing levels, it is essential that the best possible service can be provided which in turn will improve customer satisfaction and retention.
Prerequisites
None
Course and examination
Delegates are required to take one course and subsequently pass one examination which is part of the 3 day course.
Course ITFND - 3 days
Examination
ISEB Foundation Certificate in Service Management
Xpertise – ISEB Foundation Certificate in Service Management
Xpertise provides ISEB Foundation Certificate in Service Management from 7 UK locations: in Altrincham Manchester, Hinckley East Midlands, Leeds Yorkshire, London King William Street, Maidenhead Berkshire, Malmesbury Wiltshire and Washington Tyne & Wear – and at 44 partner locations nationwide.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo™ is a Trade Mark of the Office of Government Commerce. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Xpertise is an approved ITIL® Training Organisation.