Client case studies
Virgin Atlantic
How Xpertise provides managed training services to Virgin Atlantic – with a preferred-supplier agreement to encompass a comprehensive range of standard and tailored training courses.
Founded almost twenty years ago, Virgin Atlantic is now the second largest long-haul airline in the UK and the third largest European carrier over the North Atlantic. Virgin Atlantic is part of the Virgin Group, which operates over 200 companies worldwide, employing over 25,000 people.
The Solution
Investing in the skills needed to exploit computer technology is at least as important as investing in the technology itself. To acquire its IT skills, Virgin Atlantic relies on Xpertise – with a working partnership that now spans over seven years. Xpertise has enjoyed the trusted status of preferred supplier to Virgin Atlantic for around five years.
Xpertise provides a wide range of technical training and soft skills training courses to the IT teams at Virgin Atlantic. The majority of courses taken – because of convenience – are from Xpertise’s extensive public schedule, which allows organisations to easily find a course at a date and location to suit themselves.
Naturally, much of the training provided is technical IT training – CompTIA A+, Citrix, Microsoft Windows Server and Novell NetWare. But as the relationship between Xpertise and Virgin Atlantic has grown, so has the scope of courses and training services provided.
Xpertise provides Virgin Atlantic with essential soft skills training, such as PRINCE2 project management and ITIL service management training – both of which are now established standard skills requirements within Virgin Atlantic.
And, where standard courses don’t meet Virgin Atlantic’s needs, Xpertise provides one-company courses, where Virgin Atlantic’s IT teams are trained within a closed environment.
Today, Xpertise has become Virgin Atlantic’s first port of call, regardless of the training need. To remove the internal overhead of sourcing and managing training, Xpertise provides an outsourced service, to organise and manage courses – even when those courses are not provided by Xpertise itself. This has even included specialist training, such specialist software management courses – because even in these cases, using Xpertise to organise its training greatly simplifies Virgin Atlantic’s training administration processes.
Xpertise works closely with Virgin Atlantic – the company is able to exploit Xpertise’s experience and get ideas and advice which help Virgin Atlantic to choose courses, plan training programmes – and to get the best value from its training investment.
The Virgin marks and all intellectual property relating to the marks are owned by Virgin Enterprises Limited and that Virgin’s agreement to be included as a case study is not an endorsement of Xpertise’s service to other customers or future customers.