Planning and advice
Getting technical training and certification help and advice – without the hard sell
Named account managers
Once you’re a customer of Xpertise, you’ll benefit from having a named account manager assigned to you. No more calling a distant telesales team with no idea of who you’re going to speak to – all customers have direct line numbers to a real person, to provide excellent continuity of service. Our account managers are also part of a local team – if they need to draw on the expertise of a colleague, whether that’s another account manager or even a trainer, then it’s something that can be done quickly and easily.
Whatever your technical training needs, we can help
Whether you want more information on a single technical training course, or to plan a full certification track, you don’t need to spend ages hunting around for the answers. All you need to do is call us, we’re happy to help.
The hard sell – it’s something we don’t do
Our customers tell us that if there’s one thing they don’t like about some technical training companies, it’s that their sales people are too pushy. We know that when someone wants help, it’s not pleasant to be backed into a corner with an aggressive sales pitch – which is why you’ll find that our account managers just want to offer helpful advice. Planning technical training can be complex enough. You want help, not hassle. You want Xpertise.
Centralised call centres – it’s something we don’t have
Yes, we’re a national technical training company – but we’re also local. Our account managers are based around the country, in each of our training centres – so, if you want, you can meet them in person. We don’t have a single telesales office, we don’t have hard-nosed telesales people and we don’t hound customers. We’re here to help.
Professional help and advice
Our customers also tell us that they want to talk to account managers who understand technical training courses and certification programmes. That’s why all of our account managers undergo ongoing training, keeping them up to speed with the latest technical training courses and the technology developments (it’s no surprise that we use our own technical trainers to provide this training). This enables us to offer informed advice quickly – and if an account manager can’t immediately help with a query, it will be rapidly escalated to someone who can.