Notices

Terms and conditions of business

Xpertise Training Limited’s terms and conditions of business

General

Full payment is required 10 working days before the start of the course or immediately if the course is booked within 10 workings days of its start date. Where more than one course is booked on one booking form, full payment is required 10 working days prior to the commencement of the first course.

Fees for the supply of course materials and exam fees only are payable in advance. Fees exclude VAT, which is payable at a rate of 17.5%.

All courses and exams must be taken within 9 months from the date of the confirmed booking. Payments received for courses not taken within 9 months of the receipt of the confirmed booking are not refundable.

For prepayment schemes including cards (corporate, personal training, ITIL, IBM Education etc), MCSA, MCSE, MCDS and MSDBA, payment is required within 30 days of the invoice date or 10 working days before the start of the first course if this earlier.

For payment method 15-MSSA, payment will be made with Microsoft Software Assurance Vouchers (quantity equal to the course duration).

These payment terms apply unless credit terms have previously been agreed in writing by Xpertise Training. If you would like to make payment by credit card, please complete and sign the credit card authorisation form.

Cancellations and transfers

If you wish to cancel or reschedule a course once the confirmed booking form has been received by Xpertise Training, the following charges will apply and payment of these extra changes is due immediately:

Cisco courses at Xpertise locations

Where written notice is received 19 days or fewer before the course event, there is a cancellation charge of 100% of the course fee and a transfer charge of 100% of the course fee. Where written notice is received between 20-25 days before the course event, there is a cancellation charge of 50% of the course fee and a transfer charge of 50% of the course fee.

IBM courses at Xpertise locations

Where written notice is received 10 days or fewer before the course event, there is a cancellation charge of 100% of the course fee and a transfer charge of 100% of the course fee.

Oracle courses at Xpertise locations

Where written notice is received 6 days or fewer before the course event, there is a cancellation charge of 100% of the course fee and a transfer charge of 100% of the course fee.

Project management and ITIL courses at Xpertise locations

Where written notice is received 15 days or fewer before the course event, there is a cancellation charge of 100% of the course fee and a transfer charge of 100% of the course fee. Where written notice is received between 16-25 days before the course event, there is a cancellation charge of 50% of the course fee and a transfer charge of 50% of the course fee.

Red Hat courses at Xpertise locations

Where written notice is received 10 days or fewer before the course event, there is a cancellation charge of 100% of the course fee plus a £25 administration charge and a transfer charge of 100% of the course fee plus a £25 administration charge. Where written notice is received between 16-25 days before the course event, there is a cancellation charge of 50% of the course fee plus a £25 administration charge and a transfer charge of 50% of the course fee plus a £25 administration charge.

All other courses at Xpertise locations

Where written notice is received 10 days or fewer before the course event, there is a cancellation charge of 100% of the course fee and a transfer charge of 100% of course fee. Where written notice is received between 11-15 days before the course event, there is a cancellation charge of 25% of the course fee and a transfer charge of 25% of the course fee.

FMI courses at Non-Xpertise locations

Where written notice is received 30 days or fewer before the course event, there is a cancellation charge of 100% of the course fee and a transfer charge of 100% of the course fee. Where written notice is received 31 days and above

Red Hat courses at Non-Xpertise locations

Where written notice is received 10 days or fewer before the course event, there is a cancellation charge of 100% of the course fee plus a £25 administration charge and a transfer charge of 100% of the course fee plus a £25 administration charge. Where written notice is received between 11-15 days before the course event, there is a cancellation charge of 50% of the course fee plus a £25 administration charge and a transfer charge of 50% of the course fee plus a £25 administration charge.

All other courses at non-Xpertise locations

Where written notice is received 30 days or fewer before the course event, there is a cancellation charge of 100% of the course fee and a transfer charge of 100% of the course fee.

Notification of all cancellations must be made in writing to Xpertise Training. If a substituted delegate is to attend, please notify Xpertise Training in advance to avoid non-attendance fees. Where more than one course is booked on one booking form, no cancellation of subsequent courses is permitted after the first course has commenced. A course booking may be re-scheduled once only.

Course changes

Xpertise Training reserves the right to cancel or reschedule events without notice. In the unlikely event that your training course/seminar does not take place after receipt of your signed booking confirmation you will be offered an alternative date to take the course.

Corporate Training Cards

This is a prepayment scheme and rates quoted only apply where payment is made on receipt of invoice. The card can be used by anyone within the named organisation. No other offers or incentives apply to this scheme. Card validity is 12 months from the date of invoice and all bookings must be confirmed by Xpertise and courses must be taken within 12 months of the card start date. Payments received for courses not taken within 12 months of the receipt of the confirmed booking are not refundable. Prices are valid for the 12 month duration of the card. No exam costs are included within the card – these must be paid for separately on the booking of a course. The Xceed package is not included within the card. This card is only valid for courses run by Xpertise at Xpertise sites. Xpertise reserves the right to add or remove courses from this scheme. Xpertise reserves the right to withdraw or amend the scheme at any time with 30 calendar days notice. In the event that Xpertise cancels or reschedules courses, alternative dates and/or courses will be offered. Standard terms and conditions apply for customer cancellations and transfers.

Personal Training Cards

This is a prepayment scheme and rates quoted only apply where payment is made on receipt of invoice. The card can only be used by a named individual who is in current employment for a named organisation. The card is not transferable to another person. If the card is misused it will immediately become void without refund for any remaining courses. No other offers or incentives apply to this scheme. Card validity is 12 months from the date of invoice and all bookings must be confirmed by Xpertise and courses must be taken within 12 months of the card start date. This card is only valid for courses run by Xpertise at Xpertise sites. If a delegate resits a course using the card they must use their existing materials. Xpertise reserves the right to add or remove courses from this scheme. Cards are valid for courses with a maximum duration of 5 days. Prices are valid for the 12 month duration of the card. No exam costs are included within the card – these must be paid for separately on booking of a course. The Xceed package is not included within the card. Xpertise reserves the right to withdraw or amend the scheme at any time with 30 calendar days notice. Standard terms and conditions apply for customer cancellations and transfers – for cancellations and transfers outside of terms and conditions an administration fee of £500 will be charged and is due for payment on receipt of invoice – no further courses can be attended until payment is received in full.

Prepayments

This is a prepayment scheme and rates only apply where payment is made on receipt of invoice. No other offers or incentives apply to this scheme. Payments received for courses not taken within 12 months of the receipt of the confirmed booking are not refundable. Prepayments are valid for 12 months. All bookings must be confirmed by Xpertise and courses must be taken within 12 months of the receipt of the confirmed booking.

Seminars: cancellations

If you cancel a seminar within 10 working days of the seminar start date you will be charged an administration fee of £100.

Seminars: no-shows

If you fail to attend a seminar after confirming your place you will be charged a no-show fee of £100.