How we’ve delivered large-scale desktop applications training programmes to leading UK companies

A proven track record of success

Xpertise has delivered large-scale desktop applications training programmes to some of the UK’s best-known companies.

The AA

For the AA, Xpertise provided desktop applications training to all of its 4,500 staff when moving to Microsoft Windows XP and Microsoft Office 2003. Xpertise developed a bespoke training programme for the AA, which was initially piloted to a community of around 30 staff before being rolled out to the entire organisation. The desktop applications training programme consisted of a brief overview of the new software, a half-day training course, floor-walking (just-in-time training) when people returned to their desks and the provision of full documentation on the AA intranet. Read the full case study of the AA desktop applications training programme

bmi

Xpertise provided a large-scale desktop applications training programme to bmi, one of the UK’s most successful airlines. The programme provided around 1,500 people to support a roll-out of new laptops across the company. The programme was fully bespoke, and delivered in easy-to-manage three-hour sessions to groups of eight people at a time. After the training, Xpertise used teams of floor-walkers to provide ‘at desk’ training which any immediate issues – helping people on a one-to one basis. Read the full case study of the bmi desktop applications training programme

Zurich Financial Services

Xpertise provided desktop applications training to Zurich (one of the world’s leading financial services companies) on its new e-mail system – to over 10,000 people. When you’re training such a large number of people, the training can have a large negative impact on the business – even if it were just half a day’s training for each person, it would be a cost to the business of 5,000 person-days. Xpertise developed a smarter training solution – a blended learning programme that combined self-paced learning, e-learning and one-to-one at-desk training. The programme was highly successful – with a 95% positive feedback rating. Read the full case study of the Zurich Financial Services desktop applications training programme

A complete desktop applications training solution

We help customers with the initial planning of the training programme, developing the training course itself – which is usually bespoke, and often a ‘blended’ approach combining different learning media – then delivering the training and project-managing the entire programme.